Heart of a Leader

Leadership Matters

What did You Say?

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Do you have the tendency, when you hear someone telling you something they have already shared, to speak or at least think, “ You already told me that”? I do. Last Saturday afternoon, my wife and I were exploring the back roads of our area. She was telling me a story about someone we knew and my response to her was, “You already mentioned that to me.”

In a flash, I realized couple of things were happening. I mentally noted that I knew what she was going to say and I stopped listening to my wife about half way through her story. Not so good, if I’m committed to having a great relationship with her. In fact, this type of “checking out” isn’t a very useful approach whether the person I’m talking to is my wife, friend, co-worker or customer. In all cases, I am not “listening” to the person so I have disconnected from them. I’m sure they realize that I’m not present.

We are so polite in our culture that we don’t ask, “Were you thinking of something else?” when we sense someone we are talking to checks out. Without this feedback, we are often unaware of the impact of our habit of shutting down our listening.

We also deny ourselves a clearer understanding of what they are communicating. We have decided that hearing something one time is the same as full understanding. I know I feel this way at times, yet it can’t be true.

When I’m not fully listening to someone, I have a number of other things going on. I might be thinking about how to respond. I might be thinking what they are saying is either stupid or great and get lost in those assessments. I might just be thinking about dinner. Whatever is going on, it’s unlikely that I really heard everything they were saying.

Why not listen again? Maybe I’ll learn something that allows me to connect with them in a more meaningful way. Maybe I can find out how to be of true service to them, rather than wondering how this conversation is going to benefit me. Maybe I’ll just show them some respect.

So when you think that someone is about to repeat a story you believe you already know, consider how you can connect with them more sincerely and how you just might learn something of great value, both to you and them.

Thomas

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