What did You Say?

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Do you have the tendency, when you hear someone telling you something they have already shared, to speak or at least think, “ You already told me that”? I do. Last Saturday afternoon, my wife and I were exploring the back roads of our area. She was telling me a story about someone we knew and my response to her was, “You already mentioned that to me.”

In a flash, I realized couple of things were happening. I mentally noted that I knew what she was going to say and I stopped listening to my wife about half way through her story. Not so good, if I’m committed to having a great relationship with her. In fact, this type of “checking out” isn’t a very useful approach whether the person I’m talking to is my wife, friend, co-worker or customer. In all cases, I am not “listening” to the person so I have disconnected from them. I’m sure they realize that I’m not present.

We are so polite in our culture that we don’t ask, “Were you thinking of something else?” when we sense someone we are talking to checks out. Without this feedback, we are often unaware of the impact of our habit of shutting down our listening.

We also deny ourselves a clearer understanding of what they are communicating. We have decided that hearing something one time is the same as full understanding. I know I feel this way at times, yet it can’t be true.

When I’m not fully listening to someone, I have a number of other things going on. I might be thinking about how to respond. I might be thinking what they are saying is either stupid or great and get lost in those assessments. I might just be thinking about dinner. Whatever is going on, it’s unlikely that I really heard everything they were saying.

Why not listen again? Maybe I’ll learn something that allows me to connect with them in a more meaningful way. Maybe I can find out how to be of true service to them, rather than wondering how this conversation is going to benefit me. Maybe I’ll just show them some respect.

So when you think that someone is about to repeat a story you believe you already know, consider how you can connect with them more sincerely and how you just might learn something of great value, both to you and them.

Thomas

Author: Thomas White

Over the past thirty-five years, Thomas White has created and led private and public organizations that initiated breakthroughs in areas as diverse as computer software, publishing, printing, market research, leadership development and organizational change. The common ingredients in his success are simple. He looked beyond the limitations that others believed and found real solutions to needs that business leaders have. He attracted the best talent to translate these innovative solutions into practical products and services that were of high value to customers. He created cultures where people love what they do, work at their best and produce extraordinary results. In addition to his role as a business leader, Thomas has been a pioneer and inventor of technologies in the computer-networking field. He is a patent holder for innovations in business process and workflow technology. As part of his passion for educating others about the interface of human and computer systems, he was the co-author of “New Tools for New Times, The Workflow Paradigm”. He has also written articles for numerous publications. In 2001, he turned his attention from leading companies to supporting leadership teams in creating organizations of excellence. After many years of being a part of the machine of change, Thomas recognized that business is the most powerful force in the world. It has a major impact on public policy and governments everywhere. It is a key influence on how we use our resources and sets an example of the values that shape communities from local to global. He formed the consulting firm of Profoundly Simple to be a guide for exemplary leaders - leaders who wisely uses the power they are entrusted with to serve their constituencies first and themselves second; leaders who know that it is good business to treat people with respect, honor the environment and act with impeccable integrity – leaders who inspire greatness in those around them and by doing so create great organizations that are notable examples of success. Feeling the itch to get back into the game again, Thomas joined with two long time friends, to start the C-Suite Network. This network of business leaders offers an online network, events, services, and insights to its 500,000 member community. In addition, the C-Suite Network produces and distributes television and radio content to an audience of over 5M per month

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