Heart of a Leader

Leadership Matters

A reminder to stop thinking!

I was at the American Airlines ticket counter last week trying to change my ticket so I could return home a day earlier than planned. I thought that I could go standby for the flights and fly without a fee. That thought was immediately popped by the ticket agent,who, I can readily say, was a very pleasant woman oriented to being helpful.

She said that there was the possibility of paying a $150 fee and using the ticket I already had. She then arched her brows as she scanned her computer screen and said it didn’t look good. I noticed that I immediately was filled with thoughts of all my recent problems with American. I was getting up a good head of steam to tell her all about it. After all, they owed me some special favors, didn’t they?

As I was watching the irritation and righteousness roll in, I realized what was happening. I was on the verge of jumping into a very old pattern. “Oh,oh”, I said to myself, “this approach won’t be very useful.” So I shifted my attention to feeling appreciation and love for the ticket agent. I shifted my gaze and put my attention on the ticket agent next to her, felt appreciation for her, and continued moving my attention to all the people I could see.

I began to feel calm and knew that everything was going to be just fine. The righteousness went back into its shell and I was humming to myself. In a few minutes, the agent smiled and said everything had worked. I could get on a flight that left within 2 hours and I’d be back home by early evening.

I was reminded in that moment that my best thinking often creates such a mess – and its avoidable. I smile as I write this posting from my seat on the airplane knowing I’ll soon be home with my beloved and boys a day earlier, and with no drama necessary.

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3 thoughts on “A reminder to stop thinking!

  1. Whew….been there, done that….both the too much thinking and the letting go of it.

    What a lesson!

    DB

    • It’s so true. The ego with its metal pan and wooden spoon…… bang, bang, bang. All the time. So much of it, not just unnecessary, but downright undermining!

      Step back. Feel the gratitude. Take a breath. Let go.

  2. Empathy is your best friend. You’re problem was with American Airlines policies, not the person behind the counter. Whenever I see someone losing their mind on some poor schlep with no real power to change the situation, I have to give my head a shake.

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