I was at the American Airlines ticket counter last week trying to change my ticket so I could return home a day earlier than planned. I thought that I could go standby for the flights and fly without a fee. That thought was immediately popped by the ticket agent,who, I can readily say, was a very pleasant woman oriented to being helpful.
She said that there was the possibility of paying a $150 fee and using the ticket I already had. She then arched her brows as she scanned her computer screen and said it didn’t look good. I noticed that I immediately was filled with thoughts of all my recent problems with American. I was getting up a good head of steam to tell her all about it. After all, they owed me some special favors, didn’t they?
As I was watching the irritation and righteousness roll in, I realized what was happening. I was on the verge of jumping into a very old pattern. “Oh,oh”, I said to myself, “this approach won’t be very useful.” So I shifted my attention to feeling appreciation and love for the ticket agent. I shifted my gaze and put my attention on the ticket agent next to her, felt appreciation for her, and continued moving my attention to all the people I could see.
I began to feel calm and knew that everything was going to be just fine. The righteousness went back into its shell and I was humming to myself. In a few minutes, the agent smiled and said everything had worked. I could get on a flight that left within 2 hours and I’d be back home by early evening.
I was reminded in that moment that my best thinking often creates such a mess – and its avoidable. I smile as I write this posting from my seat on the airplane knowing I’ll soon be home with my beloved and boys a day earlier, and with no drama necessary.