A reminder to stop thinking!

I was at the American Airlines ticket counter last week trying to change my ticket so I could return home a day earlier than planned. I thought that I could go standby for the flights and fly without a fee. That thought was immediately popped by the ticket agent,who, I can readily say, was a very pleasant woman oriented to being helpful.

She said that there was the possibility of paying a $150 fee and using the ticket I already had. She then arched her brows as she scanned her computer screen and said it didn’t look good. I noticed that I immediately was filled with thoughts of all my recent problems with American. I was getting up a good head of steam to tell her all about it. After all, they owed me some special favors, didn’t they?

As I was watching the irritation and righteousness roll in, I realized what was happening. I was on the verge of jumping into a very old pattern. “Oh,oh”, I said to myself, “this approach won’t be very useful.” So I shifted my attention to feeling appreciation and love for the ticket agent. I shifted my gaze and put my attention on the ticket agent next to her, felt appreciation for her, and continued moving my attention to all the people I could see.

I began to feel calm and knew that everything was going to be just fine. The righteousness went back into its shell and I was humming to myself. In a few minutes, the agent smiled and said everything had worked. I could get on a flight that left within 2 hours and I’d be back home by early evening.

I was reminded in that moment that my best thinking often creates such a mess – and its avoidable. I smile as I write this posting from my seat on the airplane knowing I’ll soon be home with my beloved and boys a day earlier, and with no drama necessary.

Author: Thomas White

Over the past thirty-five years, Thomas White has created and led private and public organizations that initiated breakthroughs in areas as diverse as computer software, publishing, printing, market research, leadership development and organizational change. The common ingredients in his success are simple. He looked beyond the limitations that others believed and found real solutions to needs that business leaders have. He attracted the best talent to translate these innovative solutions into practical products and services that were of high value to customers. He created cultures where people love what they do, work at their best and produce extraordinary results. In addition to his role as a business leader, Thomas has been a pioneer and inventor of technologies in the computer-networking field. He is a patent holder for innovations in business process and workflow technology. As part of his passion for educating others about the interface of human and computer systems, he was the co-author of “New Tools for New Times, The Workflow Paradigm”. He has also written articles for numerous publications. In 2001, he turned his attention from leading companies to supporting leadership teams in creating organizations of excellence. After many years of being a part of the machine of change, Thomas recognized that business is the most powerful force in the world. It has a major impact on public policy and governments everywhere. It is a key influence on how we use our resources and sets an example of the values that shape communities from local to global. He formed the consulting firm of Profoundly Simple to be a guide for exemplary leaders - leaders who wisely uses the power they are entrusted with to serve their constituencies first and themselves second; leaders who know that it is good business to treat people with respect, honor the environment and act with impeccable integrity – leaders who inspire greatness in those around them and by doing so create great organizations that are notable examples of success. Feeling the itch to get back into the game again, Thomas joined with two long time friends, to start the C-Suite Network. This network of business leaders offers an online network, events, services, and insights to its 500,000 member community. In addition, the C-Suite Network produces and distributes television and radio content to an audience of over 5M per month

3 thoughts on “A reminder to stop thinking!”

    1. It’s so true. The ego with its metal pan and wooden spoon…… bang, bang, bang. All the time. So much of it, not just unnecessary, but downright undermining!

      Step back. Feel the gratitude. Take a breath. Let go.

  1. Empathy is your best friend. You’re problem was with American Airlines policies, not the person behind the counter. Whenever I see someone losing their mind on some poor schlep with no real power to change the situation, I have to give my head a shake.

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